FAQ's
Q: Does a client need to give a real full name & functioning personal phone # (home, work, or cell) to reserve & hold an appointment?
A: YES. We follow up on reservations that clients make. We often call, text, and/or email the booking client to confirm their appointment prior to their scheduled massage. If we find out that we were presented with an incorrect name, non-functional phone #, or a non-personal / fake phone #, we reserve the right to cancel the booking prior to the massage. If we are not able to reach the client for confirmation after multiple attempts, we reserve the right to cancel the booking. If a client does not want their appointment cancelled, they must book with their real full name & a functioning personal phone # and confirm their massage when contacted. Thank you!
Q: What happens if a “Client” books an appointment & then “NO CALL / NO SHOW” up for their appointment?
A: We will most likely NOT allow this “Client” to make future bookings at our shop since they filled up our valuable schedule space & didn’t even give us the courtesy of a phone call to let us know they were not going to come in for their appointment. BE ADVISED. We may allow the “Client” to book future appointments if they “Prepay” for future sessions with NO REFUND ALLOWED.
Q: What does a client usually wear during a massage session?
A: We will provide you with a loose-fitting top and shorts for traditional Thai massage. We will provide you with shorts for Thai herbal and Foot Reflexology massage. If you are more comfortable, you can bring your own loose-fitting top and pants. For Thai aromatherapy, Deep tissue and Swedish massage, you will undress to your underwear (or we can provide you with a pair of shorts or disposable underwear) and your therapist will have your body draped with a towel or sheet except for the area being worked on.
Q: Should a client tell their massage therapist about any medical conditions, medications or allergies?
A: Yes! You will fill out a client intake form when you first check-in for your appointment. You must indicate any health conditions that your therapist should be aware of on the form. The therapist will review the form prior to starting the massage and may ask you some questions about any medical conditions (recent injuries, surgery, sore areas, allergies, etc.) prior to starting the massage. However, please feel free to bring up any medical conditions or concerns with your therapist before or during your massage. We rely on you to inform your therapist of any health conditions that the therapist should be aware of that may affect your massage treatment.
Q: Should a client tell their therapist the type of pressure (strong, medium or soft) they are comfortable with for their massage?
A: Yes, you should. You can indicate the level of pressure you want during the massage on the client intake form you complete when you first check-in for your appointment. However, if at any time during the massage you are not comfortable with the level of pressure your therapist is using (either too soft or too strong), please let your therapist know immediately, so he or she can adjust the level of pressure being used for your massage. If you are not satisfied with your therapist within the first 15 minutes of your massage, we request you stop the massage & you will not be charged.
Q. Can a client chat with their therapist during the massage?
A. Yes, we have 4 separate rooms for additional privacy. We absolutely encourage you to lightly speak with your therapist during the massage IF there is something about your massage that is not quite right or needs to be adjusted. NOTE: Please speak in a quiet voice during a session. Thank you!
Q: Where are we located?
A: We are located at 265 Meridian Ave in San Jose near the corner of West San Carlos Street and Meridian Avenue. We are on the Ground Floor (next door to Vapor 7 / House of Cars). We are Suite #3 with our name on the door.
Q: What are our hours?
A:
Monday: 11 AM - 8:30 PM
Tuesday: 11 AM - 8:30 PM
Wednesday: 11 AM - 8:30 PM
Thursday: 11 AM - 8:30 PM
Friday: 11 AM - 8:30 PM
Saturday & Sunday: 10 AM - 8 PM
OUR FINAL 1-HOUR APPOINTMENTS "START" AT CLOSING TIME
Q: Are we open every day of the year?
A: We are usually open every day except Thanksgiving Day, Christmas Day, and New Years Day.
Q: How can a client make an appointment?
A: You can make an online appointment at any time through our website or through Schedulicity. However, please give us a call if you prefer to speak with us directly. If you would like to request a particular therapist, please let our receptionist know when you make your appointment and we will do our best to accommodate your request. When making an appointment, we request an e-mail address and mobile number so we can send you a confirmation & reminder of your appointment.
Q: What if a scheduled client is late?
A: Please try to arrive 10 minutes before your appointment time. Our goal is to provide the most flexible, reasonable and fair business practices. If you arrive late, you will receive a full session if there is no appointment scheduled immediately after your scheduled time. However, if another session is scheduled to start immediately after your massage, we will unfortunately have to cut short your massage. We will always attempt to give you full allotted time.
Q: What is Pairin Thai Massage cancellation policy?
A: We use the honor system. When you make a reservation we reserve time exclusively for you. If you must cancel your appointment, please notify us at least three hours before your scheduled time so we can schedule another client to take your place. For a group of 3 or more, please notify us at least 24 hours before your scheduled time. You may be required to prepay to hold a reservation when you book massage sessions for three or more people, or if you have a record of “no-shows” and last minute cancellations. We have the discretion to charge your credit card if you meet the above criteria and cancel less than three hours before your appointment and we are unable to fill your time slot. The cancellation fee is $35 per person/per hour.
BE ADVISED: We cancel your appointment if you have not arrived within 10 minutes of your scheduled appointment time and have not notified Pairin Thai Massage by phone (408-564-6589) that you are running late.
Q: What if a client does NOT like their massage & requests to stop during a session?
A: A client will receive a full refund if they request to stop their appointment within the first “15-Minutes” of their massage session. After “15-Minutes”, they will be charged the prorated amount based on massage time used prior to stoppage. If stopped, massage session time will be rounded up to the nearest 30-minute increment.
Q: Should a client tip?
A: Our therapists appreciate a gratuity for a job well done. Generally, tips are 15-20% or more of the charge for the massage service. Tips can be paid in cash after the massage or added to the charge if you are paying by credit card.
Q: Do we sell Gift Certificates?
A: Yes, please contact us directly if you would like to purchase a gift certificate. We offer gift certificates in your value of choice. Gift certificates have NO expiration date.
Q: Is parking available?
A. Yes, plentiful lot parking is available. Our complex has its own private parking lot behind the building with many spaces. On particularly busy days, you can park across Meridian Avenue in the Walgreen's parking lot.